Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism Cybersecurity & PrivacyManagement Level Associate & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isnxe2x80x99t clear, you ask questions, and you use these moments as opportunities to grow.Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

As part of the GRC Enablement team, members will
assist territory engagement teams with implementation and
customization of Servicenow applications. These activities will
primarily demand below skills:
- Advanced experience with ServiceNow
implementations.
- Understands technical and functional design
requirements related to ServiceNow.
- Create and manage scripts and workflow.
- Experience with relational databases (e.g. MySQL,
Oracle)
- Experience with Business Rules, Script Includes, UI
Actions, Service Portal and Scheduled Jobs - all scripted
aspects of the ServiceNow system.
- Knowledge of technical components such as LDAPs,
VPN, SSL and other such technologies.
- Fundamental understanding of GRC would be a great
advantage.
- Hands-on experience of JavaScript is required.Experience presenting and conducting demo reviews
with client stakeholders.Responsibilities:
xc2xb7 Perform work and provide related deliverables in
accordance with IAC User Guide and instructions as applied
to engagement team work request submissions.
xc2xb7 Maintain working knowledge of IAC User Guides.
xc2xb7 Monitor time and manage deadlines.
xc2xb7 Adhere to PwC IAC policies and procedures.
xc2xb7 Participate in training, coaching and other developmental
opportunities.Minimum of 2 to 4 yearsxe2x80x99 experience on the Servicenow
tool as application developer.
Certification(s) preferred:
xc2xb7 ServiceNow certified system Administrator (CSA).
xc2xb7 ServiceNow certified Implementation Specialist.
xc2xb7 ServiceNow certified Application Developer.Knowledge Required:
xc2xb7 Advanced experience with ServiceNow implementations.
xc2xb7 Understands technical and functional design requirements related
to ServiceNow.
xc2xb7 Create and manage scripts and workflow.
xc2xb7 Experience with relational databases (e.g. MySQL, Oracle)
xc2xb7 Experience with Business Rules, Script Includes, UI Actions, and
Scheduled Jobs - all scripted aspects of the ServiceNow system.
xc2xb7 Knowledge of technical components such as LDAPs, VPN, SSL
and other such technologies.
xc2xb7 Fundamental understanding of GRC would be a great advantage.
xc2xb7 Hands-on experience of JavaScript is required.
xc2xb7 Experience presenting and conducting demo reviews with client
stakeholders.Minimum Degree(s):
xc2xb7 Bachelors or Masterxe2x80x99s Degree in Computer ApplicationsEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well beingDesired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date

PwC