Job Description

Urgent Requirement For CCM ( Automobile industry)

Location- Maheshtala ( Budge Budge)

Salary- upto 25 k per Month

Eligibility- The candidate should have experience of min 2years in Automobile in same domain

Responsibilities & Key Deliverables

Dealer Manpower availability, training plan for dealership, %age trained, %age certified

Adherance to M&M CI norms

Ensure Customer satisfaction in the state by CAPS improvement / NPS Score, DHC, C8, CCCF/1000, escalations, customer engagement programs etc. - Speed & quality of concern closure (Escalated concerns/ PSFs)

Workshop Processes & Management Systems - Ensure process parameters in place at workshops, adhering to Business Development Process, DMS, QLIKVIEW, Shop Floor Process, defining Dealer Role Holder Responsibility, Review & Recognition

Dealership Profitability - Ensure target achievement by adhering to to yearly Business Plan, Customer Retention, Qwik & Mech Bay Productivity, Bodyshop quality & efficiency, allied business

Channel reach & Manpower adequacy - Creation of new service points (MDSCs/ MASCs/ MMTs), % of FTs with Serive reach, Training Plan Development & Adherence, Training Scores, Training Module, CoTEK Inhouse Training

Dealership Satisfaction Score

Job Type: Full-time

Pay: Up to ?25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Do you have experience in Automobile?

Experience:

• total work: 1 year (Required)

Work Location: In person