Job Description

About us:

OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group's business strategy to provide operational service support. OSBI works with the Group's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.



OSBI also prides itself on offering operational excellence by devising and utilizing process improvements and functional efficiencies.



• Ensure deliverables against targets both related against the new hires and existing colleagues to day-to-day operations and tasks assigned by the client/LM from time to time
• Identify, migrate, stabilize resources to agreed service levels
• Handle operations queries raised by the team members
• Perform Quality check / review as per defined procedure & create quality awareness within the team
• Ensure all documents measuring the operational performance of the department are always up to date and available in appropriate place
• Report all quality, efficiency & error reports to the Team Leader & Line Manager
• Analyze quality trends and recommend the corrective and preventive actions to improve the service quality
• Enhance knowledge on the concepts of Process mapping, re-engineering and ensure mapping for all the processes in Completions
• Ensure effective document control by taking ownership of all department related documents
• Ensure self/team complies with all compliance aspects as desired by the client
• Perform other duties as assigned by the Line Manager or the management from time to time.


Why join OSBI?



We understand your career and how you progress is as unique as your individual personality. We've created a culture and an environment that encourages personal growth and offers our people opportunities to learn and succeed. Whether you're in the early stages of your career or already have an established profession, we're constantly seeking to hire talented individuals who want to make a difference and grow with us. We're a connected company working together to create a business in which we can all take pride and prosper.

If you want to know more about OSBI, please click on the website link: www.osb-india.com



To know more about OSBI culture please find us on Instagram @OSBINDIA



To find out more about the roles & updates please follow our LinkedIn Page www.linkedin.com/company/osbi.