Job Description

CCB Salesforce Architect requires deep understanding of native Salesforce features and functionality. Also should have the ability to model hierarchy , data model and sharing mechanism.

Accountable to assess customer requirements and architecture in order to design secure , high performance technical solutions

Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Provides architectural vision for CRM/salesforce systems / journeys, including those that support multiple applications, ensuring that architecture conforms to enterprise blueprints.
• Develops architecture, strategy, planning, and problem solving CRM /saleforce solutions on an enterprise level.
• Assesses requirements and designs secure , high performance technical solutions to fulfill user journeys.
• Focuses on integration of CRM systems with multiple crucial platforms , building testing capabilities and building deployment strategies
• Focuses on business transformation and communicates technical solutions with their business tradeoffs to business users effectively
• Defines technology roadmap for Salesforce platform for CCB bankers, sales management , service desks and marketing teams.
• Interfaces across several channels, acting as a visionary to proactively assist in defining direction for future projects.
• Maintains continuous awareness of business, technical, and infrastructure issues and acts as a sounding board or consultant to aid in the development of creative solutions.
• Depending on project scope, may be accountable for end-to-end results including such items as: budgeting, policy formulation as well as providing future state technology strategies for an effort.
• Interfaces with vendors to assess their technology and to guide their product roadmap based on Citi requirements.
• Exhibits in-depth knowledge of how own specialism contributes to the business and has a good understanding of the commercial environment.
• Provides thought leadership in subjects that are key to the business.
• Requires sophisticated analytical thought to resolve issues in a variety of complex situations.
• Impacts the technology function through contribution to technical direction and strategic decisions.
• Uses developed communication skills to negotiate and often at higher levels.
• Performs other job duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years relevant experience
• Consistently demonstrates clear and concise written and verbal communication
• Management and prioritization skills
• Ability to develop working relationships
• Ability to manage multiple activities and changing priorities
• Ability to work under pressure and to meet tight deadlines
• Self-starter with ability to take the initiative and master new tasks quickly
• Methodical, attention to detail

Education:

• Bachelor\xe2\x80\x99s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



Job Family Group: Technology



Job Family: Architecture



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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Citigroup