Job Description

Company Description"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Main Duties:Administration

• To achieve personal revenue targets as established by Hotel.
• Develop and maintain accurate knowledge of current and potential sales accounts in Mumbai to include business economics and travel needs; identify potential new clients; know competitors\' sales strategies, relative sales position and initiatives; and provide input that match customers\' growth patterns and travel needs.
• Utilize planning tools such as the potential analysis and Strategic Sales Path or other group wide sales systems and documents to plan individual client brand share growth for Novotel.
• Introduce and promote to client base all relevant Accor marketing and sales programs.
• Provides input on co-op marketing opportunities with appropriate industry partners
• Submit monthly and regular reports on a timely basis utilizing the standard format.
• Identify and recommend opportunities to gain a competitive advantage over competitors in the designated market area

Customer Service

• Ensures the delivery of brand promise and provides exceptional service at all times to the guests.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

Operational

• Assists in the preparation of the Annual Business Plan.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Reads the hotel\'s Employee Handbook and have an understanding of and adhere to the hotel\'s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Sales & Marketing as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Occupational Health & Safety

• To ensure that all employees have a complete understanding of and adhere to the hotel\'s policy relating to fire, hygiene, health and safety.

Employee ResponsibilityAll employees to safeguard their health and safety, and the health and safety of others, in the workplace.Replacement and Temporary Mission:Be ready and responsible for any job, which may be assigned by the Management.Qualifications

• Minimum High School Diploma, Business School and/or Hotel School Diploma preferred.
• Minimum 1-2 years experience in similar capacity , exposure to Banquet operation is a plus.
• Minimum three years experience in a luxury Hotel environment.
• Candidate must have flexible schedule and ability to handle multiple tasks simultaneously.
• Must be results oriented, enthusiastic and a strong team player
• Must be able to prioritize, organize and be self-efficient.
• Must be flexible in terms of working hours especially during peak periods.
• Must possess good Sales skills, guest service skills, professional presentation and sophisticated communication skills.
• Proficient in English language (Verbal and written), second language is an asset.

Accor