Job Description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"



Main Duties:

Administration

• Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel
• Follows up on all enquiries
• Entertain clients with the object to secure business or strengthen ties when required
• Negotiate terms pertinent to the sale of conference and banqueting services
• Conduct site inspections and tour familiarizations
• Attends trade shows and sells conference space when directed
• Establish leads from newspapers, magazines, relevant industry documents and follow up
• Maintain a regular pattern of sales calls
• Monitor competitor activities and use information when developing strategies
• Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business
• Assist in the co-ordination of conference sales/promotional events and activities
• Assist in the operation of banquet functions
• Liaise with Reservations for space allocation and priority

• Conducts daily briefings and other meetings as needed to obtain optimal results
• Handles administrative works and keeps up-dated files on the following Conference matters including:

• Past, present and future events
• Menus and beverage lists
• Finance
• Standards
• Personnel and Training
• Entertainment
• Meetings
• Other hotels Conference and Banqueting operations
• Projects
• Material and Equipment
• Miscellaneous
• Monitors local competitors and compare their operation with his/her operation
• Solicits business and follow up on referrals and potential sales leads
• Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits

Customer Service

• Ensures the delivery of brand promise and provides exceptional service at all times to the guests.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors, ascertains nature of business, and directs visitors to appropriate employee

Operational

• Assists in the preparation of the Annual Business Plan.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Reads the hotel\'s Employee Handbook and have an understanding of and adhere to the hotel\'s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Occupational Health & Safety

• To ensure that all employees have a complete understanding of and adhere to the hotel\xe2\x80\x99s policy relating to fire, hygiene, health and safety.

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

Accor