Job Description

Job Responsibilities

A Catering Assistant is a supervisor, responsible to manage restaurant operations with an objective to maximize revenue and profitability and contribute to guest satisfaction keeping with brand standards and operating procedures. The position is reponsible to assist the Restaurant Manager/Banquet Manager on menu planning, maintaining hygiene and provide hands-on support to the team during daily operations.


'•Performs shift-wise opening and closing duties and update the necessary records.


• Conducts daily restaurant briefings to discuss operational concerns and review performance of the team members.
• Coordinates with Engineering department to maintain the equipment upkeep, ensure proper & safe usage of both existing & new equipments.
• Monitors the breakage on a regular basis, identify the root cause and inform the same to the Restaurant Manager/Banquet Manager
• Maintains optimum inventory level in the restaurant and ensure no expiry items are present in the restaurant.
• Identify the number of extra manpower required for a particular event and raise a requisition accordingly in consultation with the Banquet Manager.
• Monitors wastage in the restaurant and inform the Restaurant Manager/Banquet Manager in case of deviations.
• Ensures timely execution of the planned promotion with proper staffing and operational requirements.
• Informs the team members about the events, deliverables & tasks to be carried out for the day.

'•Reviews guest feedback on Trust You (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with the HOD.


• Reviews arrival list every day and ensures guest preferences of repeat guests, VIPs, Inner-circle and Chambers Members are communicated and delivered by the concerned departments.
• Maintains regular contacts with corporate and individual guests, and build strong relationships with them.
• Handles guest complaints in a prompt and courteous manner and ensure service recovery is done as per the hotel guidelines.
• Ensures timely closure of guest queries.


Job Requirements