Job Description

Position Overview The Cash Analyst will work as part of a team responsible for forecasting, monitoring, and managing ATM cash usage demands to maximize ATM transaction performance and profitability. Cash Analyst will ensure that the all customer and internal SLA\'s and KPI\'s are met and where required, will escalate any performance issues to the Senior Cash Analyst and support any performance any remediation activities. Key Responsibilities Proactively managing ATM cash usage demands to maximize ATM transaction performance and profitability To liaise with cash in transit (CIT) service providers to implement changes to replenishment cycles To daily review the sections performance and adjust the forecasting parameters to ensure the team\'s monthly SLA / KPIs are achieved. To daily review the performance of customers for which they are responsible and complete any adjustments to ensure that the contractual SLA\'s and KPI\'s are achieved. To produce monthly reports providing commentary where required. To support new customer on boarding To deputise for the Senior Cash Analyst when the Senior Cash Analyst is not in the office acting as the first point of contact resolving all issues and escalate as required. To ensure procedural manuals are continually kept up-to-date and accurately reflect working practices and are checked twice per year. To work with Senior Cash Analyst to explore ideas how to further improve customer service and revise and implement section strategies. Required Qualifications Bachelor\'s degree in Finance, Accounting or other analytical major Min. 1 year experience in commercial environment. Knowledge of customer service principles and practices. Experience in using MS Office products, especially Excel. Analytical knowledge within the banking industry Preferred Qualifications Understanding of complex HW and SW dependencies regarding e.g. registering of cash data in journal and customer accounts. Willingness to work in shift models, based on customer requirements. English and Native Speaker quality in required local language/primary language Attention to detail is critical Requisition Employer Description

foundit