Job Description

Join us in creating the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people\xe2\x80\x99s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.



Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.



The team you\'ll be part of

Network Infrastructure Business Group, as part of the Nokia family, provides solutions on IP, Optics and Fixed Networks. This requirement centers in IP and Optics, to support directly our customers as Care Project Manager. The Care Project Manager (CaPM) ensures specific entitlement and acts so that maintenance business services are conducted in an efficient, accurate, cost-effective, timely, and customer-friendly manner. The CaPM is part of the CFPM family to which are added the specifics linked to the Maintenance services executed for the customer by the BU organization with the Customer Delivery specific platforms.




What you will learn and contribute to

Maintenance business services are dependent on the work of many areas. The CaPM will work closely with management of the different functional areas to ensure that all aspects of the deliverables, which enable maintenance services, are provided in a cohesive and seamless manner. This role will support directly and in person the customer, regular face to face meeting at customer premises and being escalation point for technical emergencies - availability to be contacted via phone 24x7 to direct correctly any urgency - not common requirement. Location required: Mumbai or near by locations by driving.


Key Responsibility Areas

• Governance
  • Monthly care review with Airtel management ( In-person)
  • Operations Governance with Customer Operations and NOC ( In-Person)
  • SPOC between external customer management and internal organizations for Maintenance Contracts
  • Pro-Active reporting to customer on Risks (Capacity issues, spares holdings etc) and improvement initiatives
  • Review service contract details for accuracy

• Contract and Financial Management
  • Working with Customer & Pre Sales internal teams on AMC data reconciliation
  • Management of the Customer Contracted Maintenance commitments
  • Delivery of Maintenance service as per the contract
  • Review and maintain the integrity of service contract data in Salesforce/CARES and other corporate tools as appropriate
  • Track Contract Renewals and any up-scope opportunities
  • Support CT and Customer on claims and any billing disputes with the customer with regard to maintenance contract
  • Third party commercial contract management
  • Financial Management - P&L of maintenance Contracts with focus on improving the Margins
• Functional Interface which CaPM will work closely with
  • Product Management, Quality & Satisfaction Integration, Welcome Centers, Repair & Exchange Services, Technical Support Operations, etc.)
  • Sales, Tendering / B&P for contract renewal & Regional Product Attached Services Competence Centers
  • Local Project Management Office ( Cluster PMO)/ General Project Management
  • Product Groups (IP/Optics/FN ) to drive the closure of quality and customer satisfaction issues.

Your skills and experience

• Telecom industry related experience is required, must have 15 years of experience managing projects as a CaPM responsible
• Well-versed in project management structure, techniques and discipline according to the Nokia project Management certification strategy.
• Knowledgeable on services portfolio, policies, and procedures related to maintenance business services
• Excellent interpersonal and negotiating skills
• Good technical product knowledge especially in Optics Network products.
• Familiarity with financial concepts, management, and controls
• Ability to work in diverse teams and on different levels
• Strong cross-organizational leadership skills for driving resolution of complex customer issues.
• Skills to prepare an effective and proactive communications plan for all relevant AMC information as well as oral/written communications skills and presentation abilities

• Good communication skill to manage stakeholders. Ability of managing the customer relationship

• Candidate holds an Engineering Degree / PMP Certification.

What we offer

This role requires 100% office/customer premises and it offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.




Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World\xe2\x80\x99s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.




Nokia\xe2\x80\x99s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.




Join us and be part of a company where you will feel included and empowered to succeed.