The Restaurant Captain is responsible for supervising restaurant operations, ensuring high-quality service, and maintaining customer satisfaction. This role involves managing staff, coordinating table service, handling guest inquiries, and assisting in daily restaurant activities to enhance the overall dining experience.
K
ey Responsibilities: Guest Service & Operations:
Greet guests warmly and escort them to their tables.
Ensure excellent customer service and guest satisfaction.
Take food and beverage orders, ensuring accuracy and efficiency.
Provide menu recommendations and answer guests' queries about dishes, ingredients, and special offers.
Coordinate with kitchen staff to ensure timely service.
Handle guest complaints and resolve issues professionally.
Monitor the cleanliness and ambiance of the restaurant.
Team Supervision & Coordination:
Supervise service staff and ensure smooth service flow.
Assign duties and stations to service staff based on operational needs.
Conduct briefings before shifts to inform the team about special menu items, promotions, and service standards.
Train and mentor new staff on restaurant protocols and customer service skills.
Ensure compliance with health and safety regulations.
Skills & Qualifications:
Previous experience as a Restaurant Captain, Head Waiter, or similar role.
Strong leadership and communication skills.
In-depth knowledge of food and beverage service.
Ability to handle high-pressure situations calmly and professionally.
Strong problem-solving skills and attention to detail.
Proficiency in POS systems and basic computer knowledge.
Excellent interpersonal skills and a customer-focused attitude.
Education & Experience:
High school diploma or equivalent (hospitality-related certification is a plus).
Minimum of 2-3 years of experience in a fine dining or casual dining restaurant.
Experience in supervising and training staff.
Work Environment & Schedule:
Flexible work schedule, including weekends and holidays.
Ability to stand and walk for extended periods.
Fast-paced restaurant environment requiring multitasking.
Job Type: Full-time
Pay: ?18,000.00 - ?20,000.00 per month
Experience:
Restaurant Captain: 2 years (Preferred)
Job Types: Full-time, Permanent
Pay: ?18,000.00 - ?20,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Health insurance
Internet reimbursement
Provident Fund
Schedule:
Day shift
Work Location: In person
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Job Detail
Job Id
JD3615772
Industry
Not mentioned
Total Positions
1
Job Type:
Contract
Salary:
Not mentioned
Employment Status
Permanent
Job Location
KL, IN, India
Education
Not mentioned
Experience
Year
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Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.