Job Description

Operational delivery of capabilities deployed across the CRM Technology landscape, providing service and support to our global user community.
Responsible for adhering to best practice development principles and supports the complex regulatory landscape in which our end users operate by adhering to appropriate governance and security controls.
Role impacts all divisional users of CRM Technology and downstream systems reliant on Customer Data \xe2\x80\x93 10k users across Capital Markets, Post Trade and Data & Analytics. The role actively participates in all phases of the project lifecycle, including requirements gathering and specification, user acceptance testing and training.

• Working with Business Leaders and SMEs to help deliver their multi-year technology strategic roadmaps.
• Engaging with the business to understand, shape and define the requirements that get delivered via the program of CRM Technology projects.
• Actively working on an assigned portfolio of projects.
• Engages with Technology Partner Organisations to ensure prioritised delivery.
• Supports the successful transition of new capabilities deployed by CRM Technology programmes and projects to BAU support.
• Provides BAU support of CRM Technology capabilities for our global user community.
• Works within the defined governance on platform resiliency and stability with a focus on driving down technical debt and capabilities reuse across divisions.
• Ensures Technology Partner Organisations\xe2\x80\x99 development follows a clicks not code approach to fixes and enhancements.
• Contributes to regular CRM Technology \xe2\x80\x98Trailblazers\xe2\x80\x99 user groups with support from CRM Technology experts, Technology Partner Organisations and Industry experts.

KPIs

• Reduction of design defects and service cases through RCA, and lessons learnt activities.
• Successful project to service transition.
• Data Governance compliance.
• Regulatory compliance.

Technical / job functional knowledge

• Proven track record of contributing to large scale DocuSign CLM capabilities and ongoing support.
• Experience of working with partners and Capability Specialists operating in a highly complex ecosystem.
• Excellent understanding of CRM practices, Salesforce capabilities relevant to role, for example Sales Cloud, CPQ, CLM, Service Cloud, Pardot, Experience (Communities) and Tableau CRM.

Personal skills and capabilities

• Proven experience of interacting effectively at all levels of the business.
• Excellent verbal and written communication skills, with ability to communicate technical information to non-technical partners and to listen to identified concerns and adapt accordingly.
• Ability to influence across multiple functions.
• Ability to work well under pressure \xe2\x80\x93 particularly during an incident.
• A continuous desire and willingness to learn and develop your current knowledge and skillset.
• Frequently keeps up to date with the latest industry development and technology innovations.
• Flexible in approach, adapting to help manage risks around ambiguity.
• Problem solver with strong intuition for business and well-versed in current technological trends and business concepts.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose \xe2\x80\x93 driving financial stability, empowering economies and enabling customers to create sustainable growth \xe2\x80\x93 in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

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