Job Description

The Office of the CAO is responsible for driving Citi’s Transformation, which is an unparalleled opportunity to modernize and simplify our bank so that we improve how we serve our clients, make Citi an easier place to work and ultimately benefit our shareholders. The Transformation is not merely about meeting regulatory requirements. Citi is raising the bar and using this as an opportunity to reevaluate the way we do business. Getting this right will make us better in everything we do for our clients. We will be a simpler bank. A bank that is easier to do business with and to work at. A bank that sets the standard for excellence in data, culture, and our risk-and-control environment. The Transformation Program Metrics Lead is accountable for the execution and supported guidance of complex and critical metrics and analytics that underpin reporting to executive and board-level oversight teams, as well as external regulators. The role requires a comprehensive understanding of the Transformation initiative, phased planning and goals, and how progress is to be/can be measured. Strong attention to detail, data quality, and time management are a necessity. Excellent communication skills are required to collaborate and problem-solve internally, often at a senior level Roles and Responsibilities:

• Define the vision and end state for operationalizing metrics reporting by building a highly qualified team of experts in the areas of reporting and analytics capabilities
• Work closely with senior stakeholders across businesses and functions to understand their processes and help them to define tangible KPI’s, reporting metrics and measurements
• Ensure adherence with established policies and milestone timelines for data gathering, data quality (DQ) checks, metrics development, assembly of reporting dashboards, and QA to produce TPO deliverables within responsibility on-time
• Partner with technology to perform current state assessment of existing reporting tools and complete tool selection for each use case as required
• Partner with technology to build out capabilities required to enable the reporting and analytics toolkit including required automated data feeds
• Ensure design of reporting and analytical capabilities adhere to all Citi Risk and Control requirements
• Support the Consent Order plan integrity as well as requirements for Projects Tracking System (PTS) apart from Metrics
• Co-ordinate data availability from applicable suppliers in various areas of the organization; escalating where needed
• Ensure adherence with milestone timelines for data gathering, data quality (DQ) checks, metrics development, assembly of reporting dashboards, and QA to ultimately produce TPO deliverables on-time
• Oversee/perform metrics calculation through defined procedures specifying appropriate data sources and data fields
• Review/analyze deliverables for accuracy, completeness, and positioning of important information
• Distribute certain deliverables to stakeholders, and respond to queries from stakeholders /metrics consumers, providing timely response on various metrics related matters
• Participate in ad-hoc User Acceptance Testing (UAT) for new/revised methodology of metrics development and reporting
• Participate in strategic planning meetings covering areas of possible evolution and/or expansion of metrics involvement, inclusive of tech/automation
• Define and govern a structured process to drive continuous improvement to processes and functionality
• Assess reporting tool performance and look for process efficiencies to be derived from the deployment of these solutions

Qualifications:

• Overall 10+ years of experience preferably in Banking and Financial Services Industry
• Bachelor’s/University degree in related field, Master’s degree preferred

• Expertise in data query, data analytics, and data visualization
• Advanced experience using MS Excel and its data integration tools
• Experience using various Business Intelligence tools (Power BI, Tableau, and MicroStrategy)
• Expert knowledge of key reporting and analytics capabilities and tools like Tableau, etc.
• Prior experience in defining KPIs and associate measurements in a large financial institution.
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
• Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to engage/influence at the senior management level
• Integrity, maturity, dependability, and a positive professional attitude
• Excellent leadership and project management skills with a proven track record in driving positive and sustained change
• Demonstrated ability to think strategically, analytically, and creatively problem solve as well as multi-task effectively and efficiently

- Job Family Group: Project and Program Management - Job Family: Program Management - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting