Job Description

Join the Journey with FlixBus in India! \xf0\x9f\x9a\x8d\xf0\x9f\x92\x9aFlix, one of the global leading long-distance travel providers, is now on an exciting journey in India! After a successful launch in February 2024, we\'re rapidly expanding our operations across the South and building a dynamic, talented local team in Gurugram & Bangalore to drive our growth. As part of our mission to revolutionize travel, we\'re looking for passionate individuals to join us on this adventure.As we scale our operations, we are seeking ambitious MBA and Executive program graduates who are ready to make an impact. We are thrilled to announce 4 exciting opportunities. Whether you\'re eager to dive into business development, sharpen your marketing skills, or contribute to the operations side of transportation innovation, there\'s a place for you at FlixBus.These positions will be based in Gurugram & Bangalore. Ideal start month: October-November. We have hybrid working model (3 times per week in the office)If you\'re ready to make an impact and grow with a company that values innovation and creativity, apply today (below you can choose 1 role which suits you the most)! Let\'s make a difference together, one journey at a time.(1) Senior Regional Operations Manager (Bangalore)Take the lead in managing and optimizing ground operations across South India for FlixBus, ensuring seamless performance and safety standards. As the primary contact for the Bangalore-based Operations team, you\'ll play a pivotal role in our growth, driving process optimization and vendor management.

• Oversee day-to-day operations, ensuring no disruptions and high-quality performance.
• Optimize processes and manage vendor relationships, ensuring compliance with safety standards.
• Train and support operators and station agents to deliver excellent service.

Your Profile - Ready to hop on board:

• 7-10 years of experience in operations management, ideally in transportation, logistics, or mobility, with a proven ability to manage and optimize complex operations. South market and languages knowledge.

(2) Program Manager - Central Operations (Gurugram)Lead and coordinate complex customer support and operational processes across multiple locations for FlixBus. This strategic role focuses on business process design, governance, and global stakeholder management to drive key initiatives and ensure operational readiness and efficiency.

• Oversee end-to-end customer support operations, ensuring seamless execution across multiple locations.
• Lead business process design and governance, managing special projects and developing analytical dashboards.
• Coordinate with global teams to launch new initiatives and pilot programs, ensuring alignment and effective communication.

Your Profile - Ready to hop on board:

• 5-7 years of experience in operations management, with a strong track record of leading complex projects and driving continuous improvement.

(3) Senior Regional Operations & Data Analytics Manager (Gurugram)Support and enhance ground operations and data analytics for FlixBus in India, ensuring seamless performance and strategic insights. This role focuses on operational management, process optimization, and data-driven decision-making to drive FlixBus\'s growth in one of the world\'s largest bus markets.

• Manage day-to-day ground operations, ensuring smooth interactions with operators and strong relationships with bus stations.
• Monitor operational KPIs, enhance performance, and ensure compliance with safety standards through data analysis and process improvements.
• Design and maintain dashboards, interpret data for actionable insights, and ensure high data quality using advanced Excel functions and tools like Power BI.

Your Profile - Ready to hop on board:

• 5-7 years of experience in operations management, with strong analytical skills and expertise in the consumer tech landscape of North India.

(4) OTA Account Manager (Bangalore)Drive sales and operational excellence through OTA platforms for FlixBus, focusing on strategic execution and customer satisfaction. This role involves optimizing performance, managing partner relationships, and enhancing the booking experience in a key growth area.Key Responsibilities:

• Develop and implement strategies to maximize sales and revenue via OTA platforms, optimizing pricing and promotions.
• Oversee OTA operations, ensuring smooth ticketing, reservations, and customer service while enhancing the customer experience.
• Monitor OTA performance, analyze metrics, and adjust strategies based on insights; manage OTA partner relationships and product listings.

Your Profile - Ready to hop on board:

• 2-5 years of experience in sales or operations roles within consumer durables, FMCG, mobility, or hospitality, with a strong focus on marketplace channels.

Our Perks - More than just a job

• You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
• Flix is flexible. Organize your own schedule with trust-based hours and up to 30 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
• Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
• Teamwork makes the dream work. Our Flix Team has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other
• We\'re not only green in color. We\'re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
• Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and health insurance for you and your family.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We\'re excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don\'t meet 100% of the requirements, we still encourage you to apply. #LI-HybridAbout FlixWe are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have travelled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world - and our journey has just begun.Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.The following video shows our amazing success story:

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