Job Description

What you will do:Upsell:propose new solutions and formats to increase the amount of spending and/or obtain better performance from current traffic campaign deliverydevelop different cooperation terms & conditions with small agencies, and individual advertisers to attract new advertisers and increase their spendingOptimization:works on internal and external optimization of active clients to achieve higher performance of current cooperation (higher CTRs, CPMs, CPCs, Revenue etc.)work in close cooperation with the team of accounts from the publishers' side (and BI team) to achieve better targeting of ad campaigns and traffic; (whitelisting change, retiring blocked widgets, etc.)increase general spending of MGID from the cooperation with clients through internal optimization of active ad campaigns (CPCs, category filters, blocklist/whitelist changes, new ads creation, etc.)perform complicated optimization steps requiring a deep understanding of the sphere in general, our system in particular, and thorough analytics study under constant supervisionRetention:reconnect with clients that stopped cooperation with the purpose of resuming the collaboration, possibly with adjustments in current terms of workcontinue active negotiations with clients that are at the point of switching to another traffic provider; persuading the client to continue the cooperationwork closely to gather information from clients what are the differences between or and other platforms to get a deeper understanding of what has to be changed or improved on our side for rising spending by themDaily Tasks include, but are not limited to:check the daily status of all clients signed after the account manager follows existing workflow ruleswork on moderation of pending campaigns following existing workflow ruleswork with clients requests (via email, Skype, phone, and other messengers) following existing workflow ruleswork with requests from the Anti Fraud department following existing workflow ruleswork with the recently transferred clients on possibilities to optimize and upsell following existing workflow ruleswork with Hubspot following existing workflow ruleswork on establishing personal relations with clientswork on individual tasks and team projectswork with creative and compliance team under client's requests or/and creativesinvoicingTransferred clients Operations:develop a plan of cooperation with each transferred client beforehand (gather info about the current results from the support manager or the sales manager about their current results with other platforms;make analysis of the potential for upsell, optimization, and if needed return)establish personal relations with all the transferred clientsReporting:perform immediate reporting regarding all non-standard issues with clientsgather and organize information obtained from working on team projects to analyze the results and difficulties of working on the projectprovide monthly, and weekly reports or reports upon request regarding the current results, issues, workflow processesWho you are:College degree or equivalent in account management/customer service experience preferredKnowledge of English (or other language needed) - Upper-IntermediateMedia buying experience, as well as working with Brands and Agencies preferredBasic knowledge and understanding of the online advertising industry, technologiesKnowledge of local affiliate industryExperience with CRM system management and Upsell records

MGID