Call Handler
Job Description
Full job description
• Doing outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other services wherever possible.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.
Requirements
• Graduated high school, but a bachelor's degree is preferred.
• Prior experience with customer service and call centers in relevant job roles.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command over the English language.
Job Types: Full-time, Permanent, Fresher
Pay: ?12,731.77 - ?17,558.03 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Work Location: In person
Speak with the employer
+91 8700426029
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3398010
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Contract
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDL, IN, India
-
EducationNot mentioned
-
ExperienceYear