Call Handler
Job Description
• Doing outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other services wherever possible.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.
Requirements
• Graduated high school, but a bachelor's degree is preferred.
• Prior experience with customer service and call centers in relevant job roles.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command over the English language.
Job Types: Full-time, Permanent, Fresher
Pay: ?11,731.77 - ?17,558.03 per month
Jadwal:
• Day shift
Tunjangan:
• Provident Fund
Upah Tambahan:
• Performance bonus
Work Location: In person
Speak with the employer
+91 8700426029
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Job Detail
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Job IdJD3383488
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDL, IN, India
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EducationNot mentioned
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ExperienceYear