Job Description

We are looking enthusiastic & passionate individuals to work with leading International diamond company.

Designation: Call Coordinator (Male)

Job Location: Ashwani Kumar Road, Surat

Qualifications: 12th Pass/Graduation

s:

Being the First point of Contact for clients - Answer Telephone calls politely, accurately, consistently & with professional Attitude.

Record & Maintain all Customer Support Issues Accurately on CRM.

Allocate\\Communicate Support Calls to Field Team & Track them.

Inter Dept. coordination for Spares/AMC issues or other Queries.

Track, Report & Maintain the Status of Support Calls/Spares.

Maintain Consistent Communication with Field Team.

Escalate Critical Issues to higher Authorities

Assist the Support Manager/ Dept. heads Reports/records.

Work as per the Guidelines /SOPs Set by Company

Required Skills

Basic Computer knowledge is must.

For Male : Candidate should be ready with all shift , Management will decide as per staff rotation and communicate to candidates in prior. ( Morning, Afternoon and night-6AM TO 2PM, 02PM TO 10PM, 10PM TO 6AM )

Good communication skills with command on English language.

Experience: Min 1 years in Back Office, Customer Service (FRESHERS with decent and potential candidature can be considerable)

CTC Range: Rs, 10,000 to Rs, 15,000 per month (Depend on interview performance and experience, NEGOTIABLE for right candidate)

Expertia AI Technologies