Job Description

Position Overview:

We are looking for motivated and experienced Call Center team members with a background in telecalling or inside sales.
The candidate will be responsible for handling both inbound and outbound calls, converting leads into appointments, and ensuring a seamless customer experience.

Key Responsibilities:

- Handle inbound calls related to inquiries for healthcare services such as MRI, Sonography, X-ray, CT Scan, and Pathology.

- Make outbound calls to follow up with patients, confirm appointments, and promote healthcare services.

- Convert leads generated by the digital marketing team into revenue by effectively convincing customers to book appointments.

- Provide accurate information to patients about the center's services, pricing, and scheduling.

- Maintain patient records and update the database with call details and outcomes.

- Collaborate with internal teams to ensure smooth handling of patient queries and service delivery.

- Meet daily and monthly targets for lead conversion and patient follow-up calls.

Required Skills and Qualifications:

- Prior experience in telecalling, inside sales, or a related field (healthcare experience is a plus).

- Fluent communication skills in Hindi and Gujarati .

- Basic computer proficiency, including knowledge of CRM systems and MS Office.

- Strong convincing and negotiation skills.

- Ability to handle high-volume calls and work in a fast-paced environment.

- Customer-focused attitude with the ability to handle patient concerns empathetically.

Additional Requirements:

- Self-motivated and results-driven, with the ability to meet and exceed performance targets.

- Willingness to work in shifts, if required.

Location: Usmanpura Imaging Centre, Vadaj New akhbarnagar Ahmedabad

Age Limit : Below 35

Job Type: Full-time

Pay: ?14,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• tele sales: 1 year (Preferred)

Work Location: In person