Job Description

:

The Call Center Operator for Doctor Support will be responsible for handling team & client calls, assisting doctors with queries related to MyRx services, and ensuring a smooth teleconsultation and EMR experience. The ideal candidate will possess excellent communication skills, a strong customer service mindset, and the ability to work efficiently under pressure.

Key Responsibilities:

Team & Client Call Management: Respond to and manage calls from doctors, providing information and resolving issues related to MyRx services.

Account Setup and Support: Assist doctors with onboarding, including account creation, login support, and troubleshooting any technical issues.

Service Guidance: Provide information on MyRx's services such as teleconsultation, EMR, e-prescription, and patient management tools.

Issue Resolution: Log, track, and resolve any service issues or complaints from doctors, coordinating with relevant teams for quick resolution.

Data Entry and Documentation: Maintain accurate records of interactions and transactions with doctors, ensuring all follow-up actions are documented.

Compliance Adherence: Ensure all calls and doctor interactions adhere to MyRx's standards, policies, and any relevant healthcare regulations.

Experience : Minimum of 1 year in a call center or customer service role, preferably in healthcare or telemedicine.

Education : High school diploma or equivalent; Bachelor's degree is a plus.

Skills:

Strong verbal and written communication skills.

Proficient in using CRM software and MS Office applications.

Ability to manage time effectively and handle multiple tasks.

Customer-focused with a problem-solving mindset.

Familiarity with healthcare and telemedicine terminology is advantageous.

Professional Attributes:

Excellent attention to detail.

Ability to work under pressure.

Empathetic and patient-centered approach.

Benefits:

Competitive salary and performance-based incentives.

Comprehensive health benefits.

Training and professional development opportunities.

Job Types: Full-time, Fresher, Internship

Pay: ?10,000.00 - ?25,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Shift allowance

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Required)
• tele sales: 1 year (Required)
• total work: 1 year (Required)

Language:

• Hindi (Required)

Work Location: In person

Application Deadline: 20/11/2024
Expected Start Date: 15/11/2024