Job Description

CALL CENTER EXCUTIVE CUM IT SUPPORT:

QUALIFICATIONS & EXPERIENCE: 1 YEARS DEGREE IN COMPUTER SCIENCE OR RELATED FIELD.

EXCELLENT WORKING KNOWLEDGE OF COMPUTER SYSTEMS, SECURITY, NETWORK AND SYSTEMS ADMINISTRATION, DATABASES AND DATA STORAGE SYSTEMS AND PHONE SYSTEMS.

EXPERIENCE WITH IT SERVICES PERFORMANCE METRICS AND BENCHMARKING.

EXPERIENCE WITH IT INFRASTRUCTURE AND OPERATIONS BEST PRACTICES.

ROLES & RESPONSIBILITIES:

• Manage all daily operations of the information services and technology organization, including help desk; data centre operations; network and telecommunications operations; daily coordination with technology and application vendors; and end-user devices and computers.
• Directly supervise Information Services staff, including Help Desk and IS analysts, supporting them in the effective execution of their job responsibilities. Carries out supervisory responsibilities and duties by the organization's policies and procedures.
• Oversees health district network security planning and data centre operations, including regulatory compliance; disaster planning & business continuity; remote system access & authorization; data integrity, system backup and recovery procedures; and required technology and application system upgrades and maintenance.
• Works closely with users, steering and advisory committees, and CIO to analyse health district network, hardware and application requirements. Reviews and evaluates hardware and software alternatives and recommends solutions or options.
• Evaluate, diagnose and resolves information services-related operational problems.
• Maintains current knowledge of system hardware, networks and software systems implemented; strives to assess near-term opportunities for improvement and required migrations.
• Strives to establish and maintain good working relationships, positive intra- and inter-departmental communications, as well as effective relationships with outside IT service providers.
• Works with CIO to develop and justify annual budget requirements and ensure cost-effectiveness.
• Performs other duties as assigned or requested by the CIO to support the overall needs of the department, and in accordance with Curry Health Network's Mission, Vision, Shared Values, and practices.

Job Types: Part-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Expected hours: 8 per week

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Fixed shift
• Morning shift

Work Location: In person