Job Description

Who We Are:

At CARS24, we are transforming the way people buy and sell cars, making the experience seamless, transparent, and hassle-free. Our mission is to innovate the automotive industry while delivering exceptional customer experiences.

What Will You Drive?

Handle inbound and outbound calls to assist customers with inquiries related to buying, selling, or exchanging vehicles. Provide accurate information about CARS24 services, pricing, and procedures, ensuring a smooth customer experience. Address customer concerns, resolve complaints, and escalate issues when necessary to the appropriate teams. Follow up with potential customers, guiding them through the process and improving conversion rates. Maintain detailed records of interactions in the system for seamless tracking and resolution. Collaborate with internal teams to ensure customer queries are addressed efficiently. Meet daily, weekly, and monthly targets for call handling, customer satisfaction, and sales support.

Who We Are Looking For?

1-3 years of experience in a customer service or call center role, preferably in e-commerce, automotive, or financial services. Excellent communication skills in English and [mention other relevant regional languages]. Strong problem-solving skills and the ability to handle difficult conversations with empathy and professionalism. Ability to work in a fast-paced environment and adapt to changing priorities. Proficiency in CRM software and basic computer skills. A customer-first mindset with a passion for delivering excellent service.

Why Join Us?

Be a part of a fast-growing company revolutionizing the car-selling experience. Work in a dynamic and collaborative environment with career growth opportunities. Competitive salary and performance-based incentives. Comprehensive training and development programs to help you succeed.
If you're ready to be the voice of CARS24 and help customers navigate their car journey, apply now!

Job Types: Full-time, Permanent

Pay: ?10,048.32 - ?30,000.01 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 8448189556