Job Description

Job Title: - Member Success ManagerLocation: - Delhi NCRAbout TideAt Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.What we\'re looking for:As a Member Success Manager(Outbound Call Center Sales Manager), you\'ll be target-oriented and passionate about helping small businesses. Working in a fast-paced, ever-changing environment will excite you, along with an interest in the FinTech industry and all that we are doing to save small business owners time and money.The candidate will be responsible for leading and motivating a team of telesales agents to achieve sales targets and maintain an exceptional level of customer service. As a team leader, you will work collaboratively with other departments to ensure that the team is reaching all objectives. The ideal candidate must have strong leadership and communication skills, attention to detail, and the ability to work in a fast-paced environment.As a Member Success Manager (Outbound Call Centre Manager):

• Recruit, train, and lead a team of outbound telesales representatives.
• Foster a positive and motivating work environment to enhance team performance.
• Provide ongoing coaching, feedback, and support to ensure individual and team success.
• Oversee daily call centre operations, ensuring efficiency and adherence to performance metrics.
• Implement strategies to optimise outbound telesales processes and enhance overall productivity.
• Monitor and analyse call data to identify trends and areas for improvement.
• Develop and execute effective telesales strategies to achieve and exceed sales targets.
• Set clear and achievable sales goals for the outbound telesales team.
• Analyse sales data to identify opportunities for growth and improvement.
• Keep the team informed about new products, promotions, and sales techniques.
• Provide ongoing professional development opportunities for team members.
• Monitor individual and team performance using key performance indicators (KPIs).
• Generate regular reports on telesales performance, highlighting successes and areas for improvement.

What makes you a great fit:

• Bachelor\'s/Master\'s degree in Business Administration, Sales, or any related field.
• At least 6-8 years of experience in leading a telesales team and managing the call centre vendor, preferably in a financial services company/FinTech/Banking/Insurance or NBFC.
• Strong interpersonal and leadership skills.
• In-depth knowledge of telesales techniques, market research, sales strategy, and management.
• Familiarity with CRM systems, dialers, and telesales software.
• Ability to effectively communicate and work with cross-functional teams.
• Detail-oriented with strong organisational, planning, and time-management skills.
• Proficiency in technology and data analysis.

What you\'ll get in return:

• 25 days holiday
• Additional health and dental insurance
• Fully covered Multisport card
• Food vouchers
• We invest in your development with a 1,000 BGN professional L&D budget per year and up to three L&D paid days off
• Snacks, light food, and drinks in the office
• Enhanced family-friendly leave
• Flexible working

Tide is a place for everyoneAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members\' diverse needs and lives.We are One Team and foster a transparent and inclusive environment, where everyone\'s voice is heard.

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