Job Description

Job description
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Company Description


Summit Next is a Malaysia-based Business Process Management (BPM) company that provides multi-lingual customer service and tele-sales support to customers globally. We specialize in providing cost-effective solutions, especially to small/mid-size organizations. Our differentiation is that our customers can start with an operation size of as small as 1 yet expect service levels at par with what large BPO/BPM companies provide to large customers. We also provide various consulting services to fulfill our client's strategic and operational needs.


Our client is a well-established regulated online trading platform. The company specializes in providing superior market conditions for investors, allowing them to diversify their portfolios and navigate various markets with stability and reliability.

Note: This job is based in Malaysia

Responsibilities:


De-escalate situations involving dissatisfied customers, offering patient assistance and support


Guide callers through troubleshooting, navigating the company site or using the products or services


Review customer or client CRM accounts, providing updates and information


Collaborate with other departments in case of cross-department issue


Being a reliable source of information for the customers and soon-to-be customers


Leading the customers to start their journey in the forex systems

Requirements:


At least 2 years of proven related experience (call center sales agent/BDO) within the Forex industry, financial or telecommunication services


At least 1 year working experience in Sales area


English level proficiency B1


Phone skills, including familiarity with complex or multi-line phone systems


Strong communication, both written and verbal


Great active listening skills


A patient and empathetic attitude


Adaptability and flexibility


Comfortable working in fast-paced environments


Troubleshooting skills


Ability to speak Hindi/Tamil/Marathi


Should be willing to work on weekends and public holidays


Should be willing to work on shift hours