Job Description

A Call Center Representative job involves handling customer inquiries, resolving issues, and providing information about products or services, typically over the phone or via other channels like email or chat. They are the frontline for customer interactions, ensuring satisfaction and resolving concerns efficiently. Key Responsibilities:

Answering Customer Calls:

Responding to incoming calls from customers, providing support, and directing calls to appropriate departments.

Providing Information:

Offering details about products, services, pricing, and other relevant information.

Troubleshooting and Resolving Issues:

Addressing customer concerns, complaints, and problems, and taking action to resolve them.

Processing Orders and Payments:

Handling transactions, completing orders, and processing payments for customers.

Documentation:

Keeping records of customer interactions and updates.

Maintaining Customer Satisfaction:

Ensuring positive customer experiences and fostering loyalty.

Utilizing Technology:

Using computer systems, call center software, and other tools to manage calls and customer data.

Following Procedures:

Adhering to company protocols, guidelines, and quality standards.

Staying Informed:

Keeping up-to-date on products, services, policies, and procedures through training and updates.
Job Types: Full-time, Part-time, Fresher

Pay: ?19,255.84 - ?32,053.08 per month

Expected hours: 40 per week

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Language:

Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 8925249234