Job Description

Build Your Future! Come join our thriving team as a Back-office Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: This is a On Site position and location is Bangalore .

Compensation : INR : ?18,500 monthly

Shift: Night / Days Off: Saturday and Sunday

Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous Incentive opportunity
• Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays!
• Transport facility (Depends on policy and shift)

In This Role, You Will:

• Customer Interaction: Handle semi-voice interactions with customers, including answering queries, providing information, and guiding them through the mortgage application and approval process.
• Data Management: Process and update mortgage-related information accurately in our systems, ensuring all documentation and data are complete and up-to-date.
• Documentation Review: Review and verify mortgage documents, ensuring compliance with company policies and regulatory requirements.
• Issue Resolution: Identify and resolve issues or discrepancies in mortgage applications or processes, escalating complex cases to senior team members as needed.
• Compliance: Adhere to all regulatory and company compliance standards, ensuring that all interactions and documentation meet required guidelines.
• Communication: Maintain clear and effective communication with customers and team members, providing regular updates and follow-ups as necessary.
• Reporting: Prepare and submit reports on processing metrics, customer feedback, and any issues encountered during the mortgage process.

Ideal Candidate Qualifications:

Excellent organizational and time-management skills.

Ability to work independently and as part of a team.

Excellent verbal and written communication skills.

Strong attention to detail and accuracy.

Ability to handle multiple tasks and prioritize effectively.

Graduate Fresher's or HSC + Minimum 6 months of experience.

Customer-centric attitude with strong problem-solving skills.

Adaptability to changing processes and requirements.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Job Types: Full-time, Permanent, Fresher

Pay: ?18,500.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Shift allowance

Ability to commute/relocate:

• Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• International BPO: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person