Job Description

Key Responsibilities:

• Customer Service & Support:
• Answer inbound calls and respond to patient inquiries regarding healthcare services, appointments, insurance, and billing.
• Provide accurate and timely information on healthcare services, policies, and procedures.
• Handle patient concerns, complaints, and issues, ensuring prompt resolution and maintaining a positive experience.
• Make outbound calls to follow up on patient inquiries, appointment reminders, and satisfaction surveys.

Appointment Scheduling:

• Schedule, reschedule, or cancel patient appointments with healthcare providers, ensuring availability and appropriate allocation of resources.
• Assist with medical records requests, appointment confirmations, and other administrative tasks.

Insurance & Billing Support:

• Verify patient insurance information and coverage details.
• Assist patients in understanding their insurance benefits and coverage for healthcare services.
• Address inquiries regarding billing issues, payments, and insurance claims.

Record Keeping & Documentation:

• Maintain accurate and up-to-date patient records, documenting all interactions and actions taken in the system.
• Ensure that all relevant information is entered into the patient management system accurately.

Problem Solving & Issue Resolution:

• Resolve patient issues or concerns by identifying root causes and providing effective solutions, escalating complex cases to the appropriate department when necessary.
• Coordinate with medical staff, administrative teams, and insurance providers to address patient concerns.

Compliance & Confidentiality:

• Adhere to healthcare industry regulations (e.g., HIPAA, data protection laws) to ensure patient confidentiality and privacy.
• Stay updated on healthcare policies and industry best practices to ensure compliance.

Team Collaboration:

• Collaborate with other healthcare professionals, such as doctors, nurses, and administrative staff, to ensure seamless patient care and service delivery.
• Participate in team meetings, training sessions, and performance evaluations.

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Application Deadline: 31/12/2024
Expected Start Date: 01/01/2025