Job Description

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Commerce/BusinessTravel Percentage : 0%About the team xe2x80x93This will be a part of Quality teamWhat will you be doing

• Quality Monitoring xe2x80x93 Evaluate customer interaction o ensure adherence to company standards and identify areas of improvement
• Process Improvement xe2x80x93 Provide feedback to agents and suggest improvement in processes.
• Data Analysis xe2x80x93 Analyze trends from quality audits and prepare detailed reports. xe2x80xa2 Compliance xe2x80x93 Ensure all interactions comply with the regulatory standards of the process. Feedback Mechanism xe2x80x93 Implement a structured feedback mechanism for the continuous process requirement.
• Documentation xe2x80x93 Maintain accurate records of the quality audits.

What do you bring-

• Knowledge of quality concepts, terminology, and objectives
• Knowledge of MS Office, e.g., Word, Excel and Access required
• Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited
• Excellent verbal and written communication skills
• Proficiency in the online tools required for the position being audited
• Bachelorxe2x80x99s Degree in any stream.

• Minimum 2 years of prior experience as a Quality Analyst in an international BPO setting.
• Excellent verbal and written communication abilities

What we offer you:At FIS, you can grow your career as far as you want to take it. Herexe2x80x99s what else we offer:

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• A fantastic range of benefits designed to help support your lifestyle and well being

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

FIS