Call Center Manager

Year Choti Baradari, Jalandhar, Punjab, India

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Responsibilities
Develop objectives for the call center\xe2\x80\x99s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards

Requirements and skills

Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated

Job Types: Full-time, Permanent, Temporary Pay: \xe2\x82\xb925,000.00 - \xe2\x82\xb935,000.00 per month Schedule:

Experience:

Work Location: In person Speak with the employer
+91 8288829460

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