Call Center Head
Year Kochi, Kerala, India
Job Description
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About Us:At Lala Stories, we weave the magic of storytelling into every interaction. Our mission is to enchant our customers with tales of wonder, adventure, and inspiration. As we expand our narrative reach, we're seeking a dynamic and visionary Call Center Head to lead our dedicated team of storytellers.:Are you a master communicator with a knack for inspiring teams? Do you thrive in a fast-paced environment where every call is a new chapter? If so, Lala Stories wants you as our Call Center Head! You will be the guiding voice behind our call center operations, ensuring every customer interaction is a memorable experience.Key Responsibilities:
- Leadership & Team Management: Lead, mentor, and inspire a team of customer service representatives, fostering a positive and collaborative work environment. Develop training programs to enhance storytelling skills and customer engagement.
- Communication Excellence: Utilize your exceptional communication skills to ensure all team members are adept at delivering our brands message. Provide ongoing coaching and feedback to enhance performance.
- Operational Oversight: Manage day-to-day call center operations, including scheduling, performance metrics, and workflow optimization. Ensure adherence to company policies and procedures.
- Customer Experience: Ensure every customer interaction is handled with care, empathy, and professionalism. Develop strategies to improve customer satisfaction and loyalty.
- Strategic Planning: Collaborate with senior management to develop and implement strategies that align with our business goals. Use data and insights to drive continuous improvement in call center performance.
- Problem Solving: Address and resolve escalated customer issues with tact and efficiency. Implement solutions to prevent future occurrences.
- Innovation: Stay abreast of industry trends and technologies to keep our call center at the forefront of customer service excellence.
- Proven experience in call center management with a track record of team handling and operational excellence.
- Exceptional communication skills, both verbal and written, with the ability to inspire and engage teams.
- Strong leadership abilities with a focus on team development and motivation.
- Proficiency in call center software and tools, with an ability to leverage technology for improved performance.
- Excellent problem-solving skills and a customer-centric approach.
- Ability to thrive in a fast-paced, dynamic environment.
- Creative mindset with a passion for storytelling and customer engagement.
- Day shift
- Performance bonus
- Bachelor's (Preferred)
- total work: 1 year (Preferred)
- Call center: 1 year (Preferred)
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Job Detail
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Job IdJD3333967
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKochi, Kerala, India
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EducationNot mentioned
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ExperienceYear