Job Description

Position Overview: A Customer Care Executive is responsible for providing excellent customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. Proficiency in Tamil, Telugu, Malayalam, and Kannada is essential.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media in Tamil, Telugu, Malayalam, and Kannada.
• Resolve customer complaints professionally.
• Maintain high customer satisfaction through effective communication.
• Document and report customer interactions.
• Stay updated on products, services, and company policies.

Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in customer service.
• Proficiency in Tamil, Telugu, Malayalam, and Kannada.
• Excellent communication and problem-solving skills.
• Ability to handle stressful situations calmly.
• Proficiency with customer service software.

Skills:

• Strong communication and empathy.
• Technical proficiency.
• Multitasking and patience.
• Fluency in Tamil, Telugu, Malayalam, and Kannada.

Work Environment:

• Office setting or remote work, depending on company policy.
• Fast-paced environment.

Job Types: Full-time, Permanent, Fresher

Pay: From ?14,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 8013507631
Application Deadline: 31/07/2024
Expected Start Date: 01/08/2024