Job Description

Location : Phase-1, Technopark, Trivandrum
Experience : Minimum 2 years in English Voice Process
Employment Type : Full-time
Joining : Immediate

Key Responsibilities :

• Handle inbound and outbound calls effectively while maintaining a high level of professionalism.
• Provide accurate information and resolve customer queries promptly.
• Maintain and update customer records as per company protocols.
• Achieve set targets in terms of call quality and productivity.
• Identify customer needs and offer appropriate solutions or escalate issues as needed.

Requirements :

• Minimum of 2 years of experience in an English voice process.
• Excellent verbal and written communication skills in English.
• Fluency in Hindi is a significant advantage.
• Strong interpersonal skills and the ability to handle customer interactions efficiently.
• Familiarity with CRM software and basic computer operations.
• Problem-solving attitude with a focus on delivering exceptional customer experiences.

Desired Skills :

• Multitasking ability and a keen eye for detail.
• Experience working in a target-driven environment.
• Proficiency in additional regional languages is a plus.

Benefits :

• Competitive salary with performance-based incentives.
• Opportunities for career growth and professional development.
• Friendly and supportive work environment.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Schedule:

• Rotational shift

Work Location: In person

Expected Start Date: 26/12/2024