Job Description

for Call Center Executive

Position Title : Call Center Executive
Department : Customer Support/Operations
Reports To : Call Center Manager/Supervisor

Job Summary

The Call Center Executive is responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction while adhering to company protocols and policies. They act as a bridge between the organization and its clients, maintaining professionalism and empathy at all times.

Key Responsibilities

• Customer Interaction :
• Handle incoming calls and respond to customer inquiries.
• Make outbound calls for follow-ups, feedback, or promotional purposes.
• Maintain a polite and professional tone during interactions.
• Issue Resolution :
• Address and resolve customer complaints effectively.
• Escalate complex issues to the appropriate departments for resolution.
• Track issues to ensure timely closure.
• Product/Service Knowledge :
• Stay updated on company products, services, and processes.
• Provide accurate and detailed information to customers.
• Data Entry and Documentation :
• Record call details and customer interactions in the system accurately.
• Maintain logs of customer feedback, queries, and complaints.
• Performance Metrics :
• Meet daily/weekly/monthly targets for calls, resolutions, or sales (if applicable).
• Adhere to call quality standards and scripts.
• Team Collaboration :
• Work closely with other team members to achieve departmental goals.
• Share customer feedback for process or product improvement.

Qualifications

• Education : Minimum high school diploma; bachelor's degree preferred.
• Experience : 0-2 years of experience in a call center or customer service role (freshers may also apply).
• Skills :
• Strong verbal and written communication skills.
• Active listening and problem-solving abilities.
• Proficiency in using CRM tools and computer systems.
• Multitasking and time-management skills.
• Language Proficiency : Fluency in English and local/regional languages as required.

Key Competencies

• Patience and empathy.
• Ability to work under pressure and handle difficult customers.
• Strong interpersonal skills and a customer-first mindset.
• Flexibility for rotational shifts or weekend work.

Work Environment

• Office-based or hybrid (depending on the company policy).
• High-energy, fast-paced work setting with a focus on teamwork and performance.

Job Type: Full-time

Pay: ?12,000.00 - ?14,000.00 per month

Schedule:

• Day shift
• Night shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 95991 67316