Job Description

Handling Inbound and Outbound Calls: Answering customer inquiries, providing information, and resolving issues. Making calls to customers to follow up on inquiries or to conduct surveys. Customer Support: Assisting customers with product or service-related questions, troubleshooting problems, and providing solutions. Data Entry: Recording customer information, logging interactions, and maintaining accurate records in the company's database. Issue Resolution: Addressing and resolving customer complaints in a professional manner, escalating issues to higher management if necessary. Sales: Promoting and selling products or services to potential or existing customers, meeting sales targets. Technical Support: Offering guidance on technical issues, assisting with setup and troubleshooting of products or services. Compliance: Adhering to company policies, procedures, and regulatory requirements. Training and Development: Participating in ongoing training to improve product knowledge and customer service skills. Multitasking: Managing multiple tasks efficiently, such as handling calls while updating records or managing chat support simultaneously. Communication: Maintaining clear and effective communication with customers and team members, both verbally and in writing.

Job Types: Full-time, Fresher

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 6377786867
Expected Start Date: 30/07/2024