Call Center Executive (only Female Candidates Preffered)
Year Delhi, Delhi, India
Job Description
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- Doing outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other services wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Graduated high school, but a bachelor's degree is preferred.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
- Paid sick time
- Day shift
- Evening shift
- Morning shift
- Rotational shift
- Performance bonus
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Preferred)
- English (Preferred)
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Job Detail
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Job IdJD3335125
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, Delhi, India
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EducationNot mentioned
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ExperienceYear