? Manage a large amount of Inbound and outbound calls in a timely manner.
? Enter new customers' information into the system.
? Identifying Students'/Parent's needs, clarifying information and giving proper suggestions.
? Meet personal/team targets.
? Taking part in timely training and other learning opportunities to expand organisation knowledge.
? Building lasting relationships with customers and other team members based on trust and reliability.
? Document all call information according to standard operating procedures.
? Identify and assess customers' needs to achieve satisfaction.
? Build sustainable relationships and trust with customers through open and interactive communication.
? Provide accurate, valid and complete information using the right methods/tools.
? Handle customer complaints, and provide appropriate solutions and alternatives.
? Keep records of customer interactions, process customer accounts and file documents.
? Follow communication procedures, guidelines and policies.
? Interdepartmental coordination
? Inbound Calls - Customer Queries, Service Calls, Complaint Registration
? Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up
? Email - Answer queries, Quotations
? Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders
? Coordinate with the delivery team and the customers during the actual delivery
•Note: The principal responsibilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements. •
For more info-8137077723
Job Type: Full-time
Pay: ?12,000.00 - ?25,000.00 per month
Schedule:
• Day shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)
• Call center: 1 year (Preferred)
Work Location: In person
Speak with the employer
+91 8137077723
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.