Call Center Executive

Year    KL, IN, India

Job Description

? Manage a large amount of Inbound and outbound calls in a timely manner.

? Enter new customers' information into the system.

? Identifying Students'/Parent's needs, clarifying information and giving proper suggestions.

? Meet personal/team targets.

? Taking part in timely training and other learning opportunities to expand organisation knowledge.

? Building lasting relationships with customers and other team members based on trust and reliability.

? Document all call information according to standard operating procedures.

? Identify and assess customers' needs to achieve satisfaction.

? Build sustainable relationships and trust with customers through open and interactive communication.

? Provide accurate, valid and complete information using the right methods/tools.

? Handle customer complaints, and provide appropriate solutions and alternatives.

? Keep records of customer interactions, process customer accounts and file documents.

? Follow communication procedures, guidelines and policies.

? Interdepartmental coordination

? Inbound Calls - Customer Queries, Service Calls, Complaint Registration

? Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up

? Email - Answer queries, Quotations

? Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders

? Coordinate with the delivery team and the customers during the actual delivery

•Note: The principal responsibilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements. •

For more info-8137077723

Job Type: Full-time

Pay: ?12,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 8137077723

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Job Detail

  • Job Id
    JD3568559
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KL, IN, India
  • Education
    Not mentioned
  • Experience
    Year