Job Description

We are looking for a motivated and customer-focused Call Center Executive to join our team, specializing in the automobile four-wheeler segment. The ideal candidate will handle inbound and outbound calls, provide information about our products and services, and ensure a positive customer experience.

Key Responsibilities:

• Handle inbound and outbound calls from customers, addressing inquiries related to four-wheeler products, services, and policies.
• Provide accurate information about vehicle features, pricing, financing options, and after-sales services.
• Assist customers in booking test drives, service appointments, and resolving any issues or complaints.
• Maintain detailed records of customer interactions and follow up on leads and queries to ensure customer satisfaction.
• Collaborate with sales and service teams to provide seamless customer support and enhance the overall customer experience.
• Meet performance targets related to call handling, customer satisfaction, and sales conversions.

Qualifications:

• High school diploma or equivalent; additional education or training in customer service or sales is a plus.
• Previous experience in a call center, customer service, or sales role, preferably in the automobile sector.
• Strong communication and interpersonal skills, with a customer-oriented approach.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Proficiency in using Ms Office

If you are passionate about the automotive industry and have a knack for helping customers, we would love to have you on our team.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 3 years (Preferred)
• tele sales: 3 years (Preferred)
• total work: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8129999851
Expected Start Date: 31/08/2024