Job Description

Job Summary:

As a Call Center Executive, you will serve as a key point of contact between the company and its customers. Your primary responsibility will be to handle incoming and outgoing calls, providing exceptional customer service, resolving issues, and ensuring a positive customer experience. You will also assist with administrative tasks as needed.

Key Responsibilities:

• Customer Interaction : Handle high volumes of inbound and outbound calls with professionalism and efficiency.
• Issue Resolution : Address customer inquiries, complaints, and technical issues promptly and effectively.
• Product/Service Knowledge : Maintain an in-depth understanding of company products and services to provide accurate information and solutions.
• Data Entry : Record call details and customer interactions in the CRM system accurately.
• Follow-Up : Ensure follow-up actions are taken to resolve customer issues and confirm customer satisfaction.
• Sales Support : Upsell or cross-sell products and services as appropriate based on customer needs and company goals.
• Feedback Collection : Gather customer feedback and report recurring issues or trends to management for continuous improvement.
• Compliance : Adhere to company policies, procedures, and regulatory requirements while maintaining confidentiality.
• Team Collaboration : Work closely with team members and other departments to achieve company objectives and resolve complex issues.

Job Type: Full-time

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 8735819398
Expected Start Date: 07/08/2024