Job Description

The Employee must be proficient in kannada language. - 1 Post

The Employee must be proficient in Marathi , Hindi language. - 1 Post

A call center representative's job description includes a variety of tasks, such as:

• Customer service : Answering customer calls, providing information, and resolving issues
• Sales : Promoting products and services, and processing orders
• Customer database management : Updating customer accounts with accurate information
• Reporting : Completing call logs and reports, and providing customer feedback
• Collaboration : Working with other call center staff to improve customer service
• Escalation : Identifying complex issues and escalating them to other departments
• Goal setting : Meeting key performance indicators (KPIs) such as call volume and customer satisfaction
• System improvement : Recommending improvements to systems and processes

Call center representatives should have the following skills and qualities:

• Communication : Exceptional customer service, active listening, and verbal and written communication skills
• Problem-solving : The ability to identify customer needs, research issues, and resolve complaints
• Product knowledge : Understanding of the company's products, services, and policies
• Computer skills : Proficiency with computers, especially with CRM software
• Time management : Strong time management and decision making skills
• Adaptability : The ability to adapt and be accountable

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 8956611981
Application Deadline: 20/12/2024