Job Description

Roles and Responsibilities:

• Handle Inbound Calls:
• Receive inbound calls from prospective and existing patients seeking appointments, account inquiries, or general information about our services.
• Provide Information:
• Answer patient queries regarding eye care services, treatments, surgeries, and any related issues.
• Appointment Scheduling:
• Schedule appointments for patients with doctors according to their preferences and needs.
• Appointment Reminders:
• Make reminder calls to patients about their scheduled appointments to ensure attendance and reduce no-shows.
• Data Management:
• Accurately maintain call logs, patient data, and appointment information as per company protocols.
• Technical Support:
• Assist patients with any technical issues related to online appointment bookings or website navigation. Escalate unresolved issues to management.
• Quality Assurance:
• Adhere to our Quality Assurance standards and KPIs to maintain high levels of customer satisfaction and ensure excellent service delivery.

Qualifications and Education Requirements:

• Educational Qualification: Any Graduate.
• Experience: Previous experience in tele-calling, customer support, or call centre roles is preferred (1-3 years).
• Industry Knowledge: Prior experience in the healthcare or medical services industry is a plus but not mandatory.

•Freshers with good communication skills can also apply.

Job Types: Full-time, Fresher

Pay: Up to ?15,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 7704006017