Job Description

? Manage customer disputes and issues in a positive manner.

? Interacts effectively with the Operations team, business partners, and internal departments.

? Identifies opportunities to improve processes and services.

? Answering inbound and outbound calls.

? Route calls to appropriate department(s).

? Entering accurate information into a multi-screen computer application.

? Engages in both inbound and outbound voice and chat

? Uses client-based email in work.

? Demonstrate awareness, motivation, and technical skills to assist in the development and growth of the contact center teams and help to identify process improvements

? Assess all in-bound calls to accurately and efficiently address caller's needs

? Customers of health care providers often need assistance finding information about appointments and services and resolving issues.

? Identify patients' and other customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

? Documents notes in computer regarding appointment, failed appointment, or additional conversations.

Job Types: Full-time, Permanent, Fresher

Pay: ?7,000.00 - ?12,000.00 per month

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi, English (Preferred)

Work Location: In person