Job Description

HOTEL TELEPHONE OPERATOR

As a telephone operator at the front desk, your primary duty is to ensure that all incoming calls are answered promptly and professionally. You will be responsible for directing calls to the appropriate staff member or department and ensuring that all messages are recorded accurately.

In addition to answering calls, you will be expected to greet guests as they arrive and assist them with any inquiries or needs they may have. This may include providing directions, answering questions about the facility, and helping them with check-in and check-out procedures.

To be successful in this role, you should have excellent communication skills, both verbal and written, as well as strong organizational abilities and the ability to multitask. You should also be comfortable working with a variety of computer programs and be able to quickly learn new software.

verall, the role of front desk telephone operator is an important one that requires a friendly, professional demeanour and a commitment to providing excellent customer service at all times. If you are up for the challenge, this could be the perfect job for you.

TELEPHONE OPERATOR DUTIES AND RESPONSIBILITIES:

• Answers incoming calls.
• Directs calls to guest rooms, staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and delivers the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board or PBX switchboard operations.
• Provides paging services for hotel guests and employees.
• Knows what action to take when an emergency call is required.
• Monitors automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette (! Must read).
• Trains or assists with training new telephone operators in the performance of job duties.
• To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
• Must be polite while answering the phone.
• Open and close telephone functionality on the hotel front office software.
• Keep records of calls placed and received by all departments and record the call charges.
• Set up conference calls in different locations and time zones.
• Update directory information on the front office software.
• Provide relay service for hearing-impaired guests.
• Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Job Type: Full-time

Pay: From ?13,000.00 per month

Schedule:

• Day shift
• Morning shift
• Weekend availability

Experience:

• total work: 1 year (Preferred)

Work Location: In person