Job Description

THE ROLEAt Bombay Sweet Shop, we are redefining the magic of mithai in a fun and contemporary way. As a Cafe Operations: Steward, youll play an essential role in supporting the front-of-house team to ensure smooth daily operations and an exceptional guest experience.Based across multiple locations in Mumbai, youll assist with packaging, restocking, setting up the store, and handling day-to-day tasks assigned by the Manager or Supervisor.WHO YOU AREYoure an enthusiastic and dependable individual who thrives in a fast-paced, team-driven environment. You bring a positive attitude, excellent customer service skills, and a proactive approach to solving problems. Whether its assisting guests, preparing the store, or helping with operational tasks, youre willing to learn and take ownership of your role.YOUR TEAMYoull be part of the Front-of-House Operations Team, reporting directly to the Cafe Operations Manager. Your team will rely on you to maintain a welcoming environment for guests and ensure that all daily duties are completed efficiently.WHO YOU WILL REPORT TOYoull report directly to the Cafe Operations Manager, collaborating with the broader front-of-house team.YOU WILL BE RESPONSIBLE FOR

• Guest Service: Greet guests, escort them to their tables, and provide a warm, welcoming experience.

• Order Management: Accurately take food and beverage orders and enter them into the POS system.

• Store Operations: Organize, restock, and maintain the cleanliness of shelves and retail products.

• Daily Duties: Assist with packaging preparation, stock replenishment, and other tasks assigned by the Manager or Supervisor.

• Dining Area Maintenance: Ensure cleanliness and organization of the dining space, including tables and chairs.

• Transaction Handling: Process cash, credit card, and digital payment transactions with accuracy.

• Team Collaboration: Work closely with the front-of-house team to ensure seamless operations.

• Adaptability: Be flexible and work a varied schedule based on business needs.

SKILLS & EXPERIENCETo excel in this role, youll need:

• Basic English and Math skills for effective communication and transactions.

• Physical stamina to stand for extended periods.

• The ability to work collaboratively in a team environment.

• A commitment to maintaining a safe and clean work environment.

• Prior experience in customer service or restaurant environments is a plus, but not mandatory.

WHAT YOULL GET

• Learning Opportunities: Develop your customer service and operational skills in a dynamic environment.

• Team Culture: Be part of a supportive, high-performing team that values collaboration.

• Growth Potential: Join a company committed to scaling new heights and creating innovative dining experiences.

• Recognition: Contribute to the success of Bombay Sweet Shop, part of Hunger Inc.s award-winning family of brands.

If youre excited to work in a fast-paced environment and help bring the magic of mithai to life, wed love to have you on our team!

Hunger Inc Hospitality