Job Description

As a Cafe Manager at Bombay Sweet Shop\xe2\x80\x99s cafe, you will oversee the day-to-day operations of the cafe, ensuring smooth functioning and exceptional customer service. You are a positive, friendly person and are excited about being a part of a pre-opening team in a vibrant neighborhood.This role will report to the Head of Operations, Bombay Sweet Shop and will be located in multiple locations across Mumbai.Our flagship restaurant, The Bombay Canteen showcases the wealth of India\xe2\x80\x99s cuisine by recreating local, seasonal dishes and reinterpreting age-old Indian culinary traditions in a frequently changing menu. Our next venture, O Pedro, pays homage to the energy of Goa with a menu that brings back the fun of tropical living with simple, sophisticated food and drink, with influences from the state\xe2\x80\x99s Portuguese history. Bombay Sweet Shop is a modern-day mithai shop that brings back the magic of mithai in a never-seen-before avatar, in a fun and contemporary way, while staying deeply rooted in traditions and techniques. Our online venture - enthucutlet is a bimonthly food mag that brings you unusual stories about food in India, and our all-day cafe Veronica\'s, holds a piece of Mumbai\'s heart in the iconic Jude Bakery and showcases the best sandwiches, coffee, bakes, and wine! Our newest restaurant, Papa\'s launched in February 2024, boldly breaks the rules of Indian cuisine and fine dining to offer an elevated and adventurous interpretation of its comforting forms and flavors.The Bombay Canteen, O Pedro, and Veronica\xe2\x80\x99s are currently ranked among India\'s top 10 restaurants by Cond\xc3\xa9 Nast Traveler India.Responsibilities- Ensure diligence in the day-to-day Cafe operations - Coordinate Mumbai deliveries with the Byculla team for same day and pre-orders - Onboard and train Cafe staff in their duties that include service, usage of POS and the proper use of equipment - Coordinate with vendors and order suppliers, as needed - Maintain updated records of daily, weekly and monthly revenues and expenses - Deliver excellent customer service and advise staff on the best ways to resolve issues - Experiment with new food menu/beverages based on seasonality and customer trends - Ensure all cafe areas are clean and tidy - Manage team rosters and ensure the team is always well-groomed and presented - Develop long-term relationships with all our customers and suppliers - Ensure compliance with health, safety, and hygiene SOP\'sRequirementsQualifications- Excellent Communication skills in English - Minimum 2 years experience in a Cafe / Restaurant set up - Diploma preferred in any field - Ability to work as per Cafe shifts - Team player with previous Customer facing experience - Basic computer and POS skills - Pre-Opening experience is preferred but not necessary*This job description is a summary of the role and does not cover a comprehensive listing of activities or responsibilities that are required of the employee.

Hunger Inc Hospitality Pvt Ltd