Job Description

A Cafe Floor Supervisor plays a crucial role in ensuring the smooth and efficient operation of a cafe or coffee shop. They are responsible for overseeing the staff on the cafe floor, maintaining a high level of customer service, and ensuring that the cafe operates in accordance with established policies and procedures. Here is a typical job description for a Cafe Floor Supervisor:

Job Summary: The Cafe Floor Supervisor is responsible for managing the daily operations on the cafe floor, ensuring excellent customer service, and assisting in maintaining a clean and organized environment. They will supervise cafe staff, handle customer inquiries and concerns, and help maintain inventory levels.

Key Responsibilities:

Supervise Cafe Staff: Assign tasks and responsibilities to cafe staff.
Train new employees and provide ongoing coaching and feedback.
Monitor staff performance and ensure adherence to company policies and procedures.

Customer Service: Greet and assist customers in a friendly and courteous manner.
Address customer inquiries, concerns, and complaints professionally and promptly.
Ensure that the cafe provides a welcoming and comfortable atmosphere for patrons.

Operational Efficiency: Oversee the opening and closing procedures of the cafe.
Ensure the cafe is adequately staffed during peak hours.
Monitor inventory levels and coordinate restocking of supplies.
Maintain cleanliness and organization on the cafe floor.

Quality Control: Ensure that food and beverages are prepared and served according to quality standards.
Conduct regular quality checks of food and beverages.
Maintain proper hygiene and sanitation standards in food preparation and service areas.

Cash Handling: Supervise cashiers and ensure accurate cash handling procedures.
Monitor cash register operations, including making change, processing payments, and issuing receipts.

Promotions and Upselling: Promote specials, new menu items, and loyalty programs to customers.
Encourage staff to upsell and increase sales revenue.

Compliance and Safety: Ensure compliance with health and safety regulations.
Follow company policies and procedures, including food safety guidelines.
Address and report any safety concerns or incidents.

Inventory Management: Monitor inventory levels of food, beverages, and supplies.
Place orders for replenishment as needed.
Conduct regular inventory counts and report discrepancies.

Qualifications:

• High school diploma or equivalent; college degree in hospitality or related field is a plus.
• Previous experience in a supervisory or management role in a cafe or similar food service establishment.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Knowledge of food safety and hygiene standards.
• Proficiency in using point-of-sale (POS) systems.
• Ability to work flexible hours, including weekends and holidays.

Job Type: Full-time

Pay: ?24,000.00 - ?26,000.00 per month

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 5 years (Preferred)