Job Description

Your Impact:Proficient use of BIM technology including file interoperability and information exchange processResolve issues related to any or all of theseAutodesk Applications like1. AutoCAD2. Civil 3D3. Plant 3D4. Navisworks &5. Revit.Innovyse applications (now Autodesk Infowater solutions) like1. Infoworks ICM & / or WS Pro2. Microdrainage(Now Infodrainage) etc

• Research, verify, and document product defects. Ability to provide alternative solutions when problems are observed & cannot be fixed immediately.
• Provide prompt and efficient assistance to team members with a problem with their tools and 3rd party applications.
• Willingness to document the solution to the issues in short and clear articles with snapshots for our Knowledge Base in a company-wide case management system.
• Priority handling and escalation of critical issues and monitoring of service level compliance. Perform Triage of issue to make sure it is in the correct support queue.
• Perform root cause analysis to mitigate recurrence. Escalate customer issues to senior staff or Vendor if required.
• Manage issues backlog / support requests and facilitate team working.
• Manage user expectations by providing incremental updates on progress.
• Experience in the configuration of CAD standard for a large enterprise, (maintaining standard CAD profiles, CAD Templates, Block Libraries, Content Libraries e.t.c.)
• Experience with LISP, VBA, .NET, Dynamo is also desirable. Ideally you may have a mindset or desire to self Learning skills like Programming.
• Proposing a training methodology and supporting the CAD design team to ensure individual\'s development.
• Excellent communication skills to communicate and effect changes and improvements.

The Ideal Candidate1. Service Minded - caring for our employees and being sensitive to their deadlines2. Clarify assignments, prioritise work and attend to detail to ensure work is done3. Accountable4. Take on new opportunities and tough challenges and enthusiasm5. Stay up to date with industry trends6. Learn through experimentation when solving new problems, using both successes and failures as learning opportunities7. A Team Player8. Perpetual learner - adapts to new challenges quicklyHere\'s what you\'ll need:1. Bachelor\'s degree in Civil engineering/Architecture or equivalent degree. Diploma Engineering is acceptable.2. At least 3-5 years of industry working experience. Minimum 1~2 years of experience as CAD Administrator in previous organizations will be considered3. Knowledge of BIM Standards and workflows. Experience in the configuration and interoperability of AutoCAD/Microstation products with ProjectWise or BIM 360 will be highly desirable.4. Willingness to work in shifts to match project demands & support Projects in Australia, India Europe & Americas regions. Suggested Working hours 2pm to 10.30pm.5. Identify workflow issues if a user could perform the ask with another tool or method to produce a similar result.At Jacobs, we\'re challenging today to reinvent tomorrow by solving the world\'s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $15 billion in revenue and a talent force of more than 60,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.

Jacobs