Job Description

: Job description Role: Team Lead for Property and Casualty (P&C) Insurance. Experience: 7+ years Location: Noida

• Must hold a graduate or post-graduate degree with at least 7 years of experience.

• Experience in dealing with international clients is preferred.

Requirements Requirements:

• Property and Casualty (P&C) Insurance experience

• Claims adjudication and adjusting experience

• End-to-end claims processing experience

• Minimum 2 years of experience in a team handling role

• Preferably CPCU or equivalent insurance designation

Position Summary: The job holder will be responsible for managing a team and overseeing technical/operational processing activities, providing direct assistance to underwriting teams, and delivering on people management, performance appraisals, and client interaction. Primary Responsibilities:

• Monitoring the performance of a team of Claims adjusters and providing timely feedback

• Conducting employee performance reviews

• Assisting with the professional development of the team

• Coordinating with internal customers and maintaining the flow of work

• Ensuring SLA adherence

• Preparing and reviewing reporting packs for senior management and stakeholders

Additional Responsibilities:

• Ensuring appropriate performance metrics are in place and accurately reported

• Identifying issues and implementing remedial action, including training

• Implementing opportunities for streamlining claims activity

• Ensuring Standard Operating Procedures and User Guides accurately reflect current procedures

• Facilitating and monitoring new activities transitioned to the service provider

• Assisting with the investigation and resolution of data quality issues

• Assisting with the testing and roll out of new IT initiatives

Skills and Competencies:

• Effective communication skills

• Strong people management skills

• Sound knowledge of property and casualty underwriting

• Commercial awareness and knowledge of the insurance market

• Problem-solving and decision-making abilities

• Basic knowledge of regulatory and legal compliance issues

• Excellent numeric, analytical, and written skills

• Effective prioritization and organizational skills

• Good IT skills, including Microsoft Word, Excel, and Outlook

• Graduate or post-graduate degree

• 7+ years of experience

• Experience in dealing with international clients (Preferred)

• Property and Casualty (P&C) Insurance experience

• Claims adjudication and adjusting experience

• End-to-end claims processing experience

• Minimum 2 years of experience in a team handling role

• Preferably CPCU or

2COMS