Job Description

Company Description

Your Fairmont Journey Starts Here:


Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Guest Service Excellence:

• Provide personalized, anticipatory service to exceed guest expectations.
• Attend to guests' requests promptly and efficiently with attention to detail.
• Maintain a professional and polished demeanor at all times.

Butler Services:

• Offer bespoke services including unpacking/packing, garment pressing, and personalized room set-up.
• Arrange dining reservations, transportation, and special requests as per guest preferences.
• Ensure guest comfort by promptly addressing any concerns or issues.

Communication and Coordination:

• Liaise effectively with other departments to fulfill guest needs seamlessly.
• Maintain clear and concise communication with colleagues and supervisors.

Attention to Detail:

• Uphold the highest standards of cleanliness and organization in guest rooms and public areas.
• Monitor and replenish in-room amenities to ensure guest satisfaction.

Team Collaboration:

• Work collaboratively with colleagues to deliver a cohesive guest experience.
• Assist in training new team members on butler services and hotel standards.



Qualifications

• Previous experience in a luxury hospitality environment preferred.
• Impeccable grooming standards and professional appearance.
• Excellent communication skills in English; knowledge of additional languages is an asset.
• Strong organizational skills and attention to detail.
• Ability to work efficiently and calmly in a fast-paced environment.



Additional Information

• Bachelor's degree in Hospitality Management or related field preferred.
• Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Knowledge of the local area and its attractions is a plus.
• Proficient in Microsoft Office Suite and property management systems.