Job Description

The CMDB Business Analyst is responsible for defining, implementing and maintaining the ServiceNow Configuration Management Database (CMDB and ensuring strategic alignment and ongoing process health to support and promote Moody\'s business and IT goals. The ideal candidate is a highly motivated, hands on technology leader who will drive the configuration management and IT asset management spaces in coordination with the broader ServiceNow architectural strategy. Role/Responsibilities: Analyze, design and deliver user stories for the Configuration Management processes, the ServiceNow CMDB, ServiceNow auto discovery, and IT Asset Mgmt Analyze and design optimal source of truth for all configuration items e.g. applications, servers, databases, etc and their relationships Design of CMDB for specific use cases as needed e.g. patching and vulnerability management, request automation, business continuity management, etc Drive process standardization and automation throughout all areas Strong collaboration with stakeholders including internal customers, stakeholders and vendors to understand challenges and gain consensus on improved system and operational solutions Regular review of current data model, processes, procedures and tools Proactive identification of data and functionality gaps in ServiceNow CMDB and auto-discovery Troubleshooting of any fundamental system or process issues, as needed e.g. auto-discovery credential errors, duplicate or missing data Management and prevention of unauthorized changes to the CMDB Timely resolution of CMDB problems or incidents Enforcement of data integrity across the CMDB Support of SOX audits and other control testing Execution of periodic CMDB data certification campaigns Usage of industry best practices where possible e.g. ITIL, IT4IT, TOGAF, etc. Periodic user training and management updates Periodic communication of system and process enhancements Required Skills and competencies: Proficient in process design and delivery of an ITIL aligned Service Asset & Configuration Management process Knowledgeable of industry best practices and trends for CMDB and configuration management Knowledgeable of both on-premise and cloud infrastructure environments. Proficient in data model design for CMDB including design of entity relationships, data flows and conceptual and logical data models, data dictionaries Proficient in reporting and analysis, particularly with respect to CMDB quality and process compliance Proficient in Service-Now auto-discovery and knowledgeable of the platform\'s capabilities to interface with other complementary tools Experience with SCCM, Flexera, VMWare vRealize Automation a plus. Demonstrable experience of working collaboratively with teams in business and IT to exert influence to deliver services and processes within a matrix organization Strong customer service skills to ensure CMDB provides useful information Ability to interpret business priorities and understand business needs Experience managing large IT-enabled change projects and processes Experience working in a global or heavily outsourced organization Superior written, oral, communication and presentation skills - ability to prepare high quality reports and presentations for IT stakeholders, senior management, and customers Qualifications: Minimum 3 years\' experience, 2 years as an ITIL process lead, manager or ServiceNow solutions architect Bachelor of Arts or Science degree or equivalent experience required IT or related technical field is highly preferred. ITIL v3 foundation practitioner level certification preferred PMI, SCRUM, Prince or equivalent Project management qualification a plus Strong MS Excel, Visio and other MS Office skills required Proficiency of ServiceNow administration Technology Services Group (TSG Moody\'s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Moody\'s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don\'t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody\'s is a global integrated risk assessment firm that empowers organizations to make better decisions. At Moody\'s, we\'re taking action. We\'re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We\'re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at

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