Job Description

TitleColleague Host/Workplace Coordinator/FE (Soft Services)Business unitIntegrated Facilities ManagementReporting toAssistant Manager (Soft Services)Key stakeholdersNilDirect reportsNilDuties & responsibilities

• Site operations management.
• Monitoring of Housekeeping related activities.
• Arrangement of all consumables and supplies for Client / VIP visits.
• Interfacing with the pest control for carrying out the pest control activities at the facility.
• Monitoring the mail room activities.
• Preparing the Daily/Weekly and Monthly reports.
• Ensuring all compliance audit documents are submitted by vendor in compliance audit site.
• Interacting with the housekeeping vendor.
• Taking facility rounds and find out snags and raising Corrigo tickets for the same.
• Follow up and close the corrigo tickets logged as per SLA.
• Effectively manage ground team to ensure an on time deliverable system.
• Routine inspection of all services to ensure performance measures are being maintained.
• Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client.
• Ownership of the day-to-day administration, including reports generation of the inventory tracker.
• Briefing all the housekeeping/mailroom staff during shift deployment and communicate the priorities of the day and address complaints.
• Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions.
• Communicate to the Assistant Workplace Manager all incidents\xe2\x80\x99 issues and pending problems.
• Take rounds of the workplace regularly and fill \xe2\x80\x9cDon\xe2\x80\x99t Walk By\xe2\x80\x9d and share email to all team.
• Identify issues at workplace and initiate immediate rectification actions.
• Monitoring cafeteria kitchen cleanliness, vending machines, stock maintenance and all-time availability of the same.
• Monitoring the food vendors at site.
• Soft services stores and stocks to be maintained as per standards.
• Indent monthly requirements for soft services as per the month\'s budget.
• Involve in Vendor staff Training & Development.
• Manage concierge requests from client through office boy.
• Manage laundry.
• Maintaining stock and issuing of sports equipment\xe2\x80\x99s, kitchen equipment\xe2\x80\x99s & breakage count.
• Maintain artifacts asset register on quarterly basis.
• Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis.
• Ensuring vendor background checks are maintained on regular basis.

Performance objectives

• Provide Superior Client Service (weighting 50%)
• Initiative or Process Improvement in Functional Area (weighting 40%)
• Personal and Professional Development (weighting 10%)

Key skills

• Team handling experience
• Should have good working knowledge on soft services
• Computer Knowledge
• Should have good communication skills

Employee specification

• Candidate should have 3-5 years\xe2\x80\x99 experience in Facilities/Event Management industry into IT / Banking / Corporate set up.

What this job involves:Prioritising the facilities\xe2\x80\x99 needsWorking with both the facilities manager and the assistant facilities manager, you\xe2\x80\x99ll oversee the property\xe2\x80\x99s day-to-day operations and ensure that all administrative functions, security issues and facility services are covered. Likewise, you\xe2\x80\x99ll strive for continuous improvement in the process.You\xe2\x80\x99ll also keep an eye out on the property\xe2\x80\x99s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you\xe2\x80\x99ll manage supply and service contracts as approved by clients.In addition, you\xe2\x80\x99ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You\xe2\x80\x99ll also be on top of health and safety issues that may arise, and actively participate in reviewing them.Also part of your mandate is to monitor the property\xe2\x80\x99s budget. As the person in charge, you\xe2\x80\x99ll make sure that there\xe2\x80\x99s enough petty cash to support operations. You\xe2\x80\x99ll also see to it that vendor invoice processes comply with standards.Going above and beyond expectationsClient satisfaction is second nature to the person in charge. In this role, you\xe2\x80\x99ll take on difficult issues and seek out opportunities to improve operations. You\xe2\x80\x99ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.In addition, you\xe2\x80\x99ll carry out routine service audits to ensure that the team maintains its overall performance. You\xe2\x80\x99ll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients.Sound like you? To apply you need to have:Strong knowledge of property operationsPlaying a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years\xe2\x80\x99 experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.Solid background in team managementAre you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Location:On-site \xe2\x80\x93Pune, MHJob Tags:HiringIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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