Job Description

Management Level


H
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.


EQ India provides Information Technology Services, BPO, Marketing, Sales Support, People Services & Finance Shared services support to various EQ Group companies and clients of EQ. EQ India has 1300 employees- operating out of capability centres in Bangalore and Chennai.


There has never been a better time to join EQ


Core Duties

• To ensure that where possible all work is completed within SLA
• Assist in the resolution of major problems/incidents in a timely fashion.
• Analysis and resolution of problems and issues reported by customers.
• Provide direct Support for all Paymaster operations portfolios.
• Liaise with Pensions IT/Developers for third line support & provide appropriate support information.
• Liaise with Third party software providers for resolution of system problems.
• Fully understand how all aspects of the work integrate with all systems.
• Ensure documentation is up to date
• Contribute to completion of daily tasks and BAU work items

Skills and Knowledge

• ITIL foundation level advantage
• Good Interpersonal skills.
• Experience in delivering support services and projects.
Experience of working within measurable SLA• 's.
• Pragmatic approach to problem solving, finding practical ways to delivering fit-for-purpose solutions.
• Microsoft office suite competence
• Microsoft SQL Management Studio query writing skills advantageous
• Oracle query writing skills advantageous
• Ability to work under pressure and multi-task, prioritising where necessary
• Excellent attention to detail
• Flexibility to working hours essential

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:


• 31 days + 9 bank holidays (UK)
• Comprehensive Medical Assurance cover
• Two-way cab transport for staff working in UK & US shift
• Maternity leave of 6 months full pay, 10days paid paternity leave
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.